Currently, we are using two different billing providers, Chargify (Maxio) and Stripe. In April 2025, we switched to Stripe for all new customers, and we will be gradually migrating all existing customers to Stripe in the following months. If you are not sure which billing provider is used for your account, contact us at [email protected].
Stripe
Monthly subscription
When you initially subscribe, you will be charged for the number of users in the account marked as Active.
After that, an invoice is issued once per month. The charge reflects the number of users marked as Active at the time of renewal. There are no prorated charges for adding or removing users mid-period.
Annual subscription
When you initially subscribe, you will be charged for the number of users in the account marked as Active.
After that, the subscription renewal invoice will be issued once per year. The annual renewal charge reflects the number of users marked as Active at the time of renewal.
Prorated charges on the annual plan
When you add new users mid-period, you will be charged for their subscription to cover the prorated charges from the date added till the date of the next renewal (the end of your yearly billing cycle). The invoice for the prorated charges is issued and sent to you when the total of prorated charges surpasses a threshold of $150.00. And then, for the next invoice, the charges are gathered again till the threshold of $150.00.
When you remove users from the account, you will get a credit for the remaining portion of their annual subscription charge. The credit will be applied to your next invoice.
Every time the number of users in the account changes (increases or decreases), a pair of items appears on your invoice:
Remaining time is a proportional debit. It represents the charge/cost to finish the current subscription cycle (from the date of the user count change until the next renewal date) with the new user count.
Unused time is a proportional credit you receive for the unused portion of the subscription with the old user count, from the date of the user count change until the end of the billing cycle.
To calculate the actual cost of the added users, you need to deduct the unused time charges from the remaining time charges.
Chargify (Maxio)
Please note that the account owner's subscription charge and the charge for the rest of the users are two separate lines on the invoice:
Monthly subscription
An invoice is issued once per month, and it contains a monthly renewal charge for all users marked as Active at the time of renewal, as well as prorated charges for adding or removing users mid-period.
When you add new users, a prorated charge will be added to your invoice, covering the user's subscription from the date added till the date of the next monthly renewal.
Such items will appear as the Add On lines on your invoice.
When you remove users from the account, a credit will be applied to the invoice for the remaining portion of their monthly subscription charge. Such items will appear as the Prorated Credit lines on your invoice.
Annual subscription
An invoice is issued once per year, and it contains an annual renewal charge for all users marked as Active at the time of renewal, as well as prorated charges for adding or removing users mid-period.
When you add new users mid-period, you will be charged for their subscription immediately to cover the proportional charges from the date added till the date of the next renewal (the end of your yearly billing cycle). This charge will be reflected on the summary annual invoice. Such items will appear as the Add On lines on your invoice.
When you remove users from the account, you will get a credit for the remaining portion of their annual subscription charge. Such items will appear as the Prorated Credit lines on your invoice. The credit will be kept on your billing portal and will be used to cover subscription charges when adding new users to your account, or it will be deducted from your upcoming subscription renewal invoices.