Cancel a PRO account
For the PRO accounts, the account owner needs to go to the Settings > Subscription tab to downgrade or close the account. There are two options:
downgrading the account to the free version and removing all PRO features and PRO-related data (the 'Downgrade to free' option)
or closing the account completely (the 'Close account and cancel subscription' option)
*** Please note that once you select the 'Close account and cancel subscription' option, your subscription will be canceled immediately and you will lose access to the account. If you wish to cancel your subscription before the next renewal (and keep your access meanwhile), contact us at [email protected].
Close a free account
The free accounts can be closed by the account owner in the Settings > Subscription tab:
